Terms of Sale
Last Updated March 24, 2014
Loveseat is a marketplace platform that facilitates individuals buying and selling furniture; our only involvement in the transaction is to conduct the auction, facilitate communication, collect and disburse payments, and to optionally assist in delivery. Loveseat does not review or approve any specific seller, buyer, or listing and is not responsible for actions of any sellers or buyers, the accuracy of listings, or the condition of any items.
These terms of sale are governed by Loveseat’s Terms of Service.
When you use our Services to purchase an item, the following terms apply:
All prices are shown in U.S. dollars. If local delivery is requested, additional charges apply. Loveseat uses an auction format, and prices change frequently as users bid on items.
All bids are binding. When you place a bid on an item, you certify that you are the credit card entered is yours and you are authorized to use it. Your credit card is authorized for the full amount of the bid plus applicable fees. If you win the auction, the funds are captured from your card. If you are outbid, or otherwise lose the auction, the authorization is released from you card. Bids happen very rapidly, and we make no guarantee that you will win the auction, even if it may appear so on your local app.
We strive to be as accurate as possible, to eliminate errors on our Services and to work with sellers to eliminate any errors in their product listings. However, we do not represent or warrant that any product, description, photograph, or other information is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to, but offer no guarantee that, we will correct the error.
4. All winning bids are final.
Loveseat is a visual furniture marketplace. We strive to offer sellers an easy and accurate format to visually display their items. Due to the quick nature of our auction format, it is simply not possible to do an in-person inspection of an item prior to bidding. All winning bids are final and the item must be accepted as-is. Since we do not directly control the item listings, there may be some perceived differences - minor or significant - between the item listing and the item you receive in person. You are responsible for resolving any of these issues with the seller of the item. If you encounter gross misconduct or a fraudulent listing, please contact us at email@example.com so we can offer our support in resolving the issue.
5. No Warranty.
ALL ITEMS ARE SOLD AS IS AND WITH ALL FAULTS. NEITHER SELLER NOR LOVESEAT MAKE ANY EXPRESS OR IMPLIED WARRANTIES ABOUT THE ITEMS SOLD THROUGH THE APP.
6. No Returns or Refunds.
We do not accept returns or provide refunds; however, if you receive an item that has major defects not disclosed in the listing or the description in the listing was very inaccurate in important ways compared to the actual item, please contact firstname.lastname@example.org immediately, and we will attempt to help you resolve the issue. If you do not contact us immediately upon receipt of the item, you will be deemed to have accepted the item.
7. Item Receipt Process.
The Loveseat app features a "Confirm Item Receipt" feature used to confirm that you have inspected the item upon receipt. Once you have completed the item receipt process, the item is received and you are confirming that you accept the item as-is.
If you file a chargeback after completing the item receipt process, Loveseat will promptly dispute this chargeback and you will be responsible for any and all costs including reasonable attorneys’ fees associated with our dispute. If you have any questions about a purchase, please contact us at email@example.com.
Loveseat charges auction winning buyers a 10% fee on top of their winning bid. This fee is reflected on the bid screen at the time a bid is being placed. There are no fees for non-winning bids.
Since Loveseat is a locally-offered service, long distance shipping is not offered. Loveseat does offer 3 different options for you to receive the item – Loveseat-dispatched delivery, seller delivery, or self pick-up.
- Loveseat-dispatched delivery: If this option is available for the item you are bidding on, you will be able to receive a delivery quote from one of our delivery partners. They pick up the item from the seller’s location and deliver it to your location. There are additional fees payable by the buyer for this service and they are disclosed to you instantly on certain items or via a “request-a-quote” feature on other items.
- Seller delivery: If the seller chooses to make delivery available for the item you are bidding on, you can pay the seller a fee to deliver the item from their location to your location. This fee is paid in cash outside the Loveseat app. Sellers are free to set their own fees for this service, and we have no control over the quality or timeliness with which they deliver.
- Self pick-up: You are free to pick up the item on any auction you win directly from the seller for no additional charge.
11. Your phone number.
Loveseat aims to protect your privacy. When you win an auction, you and the seller are assigned temporary phone numbers that route to your registered phone number. When the other party contacts the temporary number, it will forward the call on to your real phone. Shortly after the item exchange is complete, both the buyer’s and seller’s temporary numbers are removed from the system.
12. Your GPS location.We collect your GPS location once when you sign up to determine if Loveseat is available in your city, and to calculate the distance you are from each item. This information is never shared with the seller or any user on Loveseat. The item seller’s location that you see on the item screen is obfuscated (made less precise) to within a few blocks to protect his/her exact location.
13. Additional Loveseat rights.
Loveseat maintains the following additional rights:
- To monitor and limit buyer's activities (e.g. highest bid amount, number of auctions one person can bid on).
- To accept or decline working with any buyer for any reason.
The following terms govern the sale of your products:
Loveseat does not charge sellers fees for using our platform. We do deduct credit card processing fees of 3% from the final sale price of any item.
Loveseat transmits item sale proceeds instantly and automatically via Venmo (http://www.venmo.com), a PayPal company when the buyer accepts a physical inspection of the item. Venmo offers next-business day ‘cash outs’ to any US bank. Venmo charges no fees for cashing out funds. The Loveseat app features a "Confirm Item Receipt" feature used to confirm that the buyer has inspected the item upon receipt. Payment to the seller is issued only once the buyer has completed the item receipt process.
Loveseat seeks to be a marketplace for quality furniture items. We therefore curate our content. We reserve the right to review, edit or remove your listings at any time. If we deem your listing to have inappropriate content, you will be notified and all bids will be cancelled and released. You may remove your listings from our Services at any time, but note that you must honor the highest bid if bids have been made on your item.
4. Your phone number.
Loveseat aims to protect your privacy. When you hold an auction, you and the buyer are assigned temporary phone numbers that route to your registered phone number. When the other party contacts the temporary number, it will forward the call on to your real phone. Once the item exchange is complete, both the buyer’s and seller’s temporary numbers are removed from the system.
5. Your GPS location.
We collect your GPS location once upon signing up to determine if Loveseat is available in your city and to display the location of the item and distance from potential buyers. This information is obfuscated (made less precise) to within a few blocks to protect your exact location. Your GPS must be enabled at that time to use Loveseat.
6. Representations and Warranties.
By listing an item on the Services, you represent and warrant that: (a) any and all information you provide about your item will be accurate; (b) you will adequately disclose any flaws or defects in your item that could affect a buyer's purchase decision; (c) you have the right to sell the item (in other words, you legally own the item or have express permission from the owner to sell the item using our Services) and no one else will need to consent to the sale or transfer of the item; and (d) in the event of a complaint or dispute that arises in connection with your item, you will cooperate with Loveseat and the applicable buyer to resolve such complaint or dispute.
You may, at your discretion, offer local item delivery. You reserve the right to set the pricing for this delivery option, and funds for delivery are collected via cash outside the Loveseat app. Buyers are not required to use your delivery service in connection with the purchase.
You are responsible for (and will indemnify and hold harmless Loveseat against) all taxes or other governmental charges associated with the sale of your item(s). It is your responsibility to know if any applicable laws apply to you and to adjust the item price accordingly to account for your payment of these taxes. If Loveseat determines that it is required to collect or pay any such taxes or other charges, it may deduct such amounts from any balance payable to you or else invoice you for such taxes or other charges.
9. Title and Risk of Loss.
You own all right, title and interest in and to the products you sell through the Services until such products are accepted by the buyers. You bear all risk of loss for the products you sell through the Services until such products are accepted by the buyers. Upon buyer completing the item receipt process, you thereby transfers all ownership in the item to buyer.
10. Additional Loveseat rights.
Loveseat maintains the following additional rights:
- To ban sellers who break these policies or violate Terms of Service.
- To monitor and limit the seller’s activities (e.g. transaction limits, number of listings, total CC processing in one day/month, etc.).
- To withhold payments to a seller for any reasonable reason, such as a dispute with a buyer, evidence of fraud or breach of the terms, irregularities in the seller’s account (as determined at our discretion).
- To accept or decline working with any seller for any reason.